What is a Quality Coach?

Defining the term quality coach and explaining this role in software engineering in contemporary organisations

There have been many articles on the nature of the role. Alister Scott wrote about quality advocates I think way back in 2013. My favourite article to date is from Divya Konnur gave an excellent overview in her article "As a quality advocate"

This post focuses on the definition and the nature of the role.

Definition of Quality Coach

A quality coach guides, supports and rally a team to collectively own and improve quality through facilitation, education, experimentation and visualisation. They are a passionate advocate for quality.

I wrote this definition back in 2017, and I like how it evokes a sense of team ownership, explains key techniques to handle uncertainty and change within a system plus the emphasis on providing information through the concept of visualisation.

What a Quality Coach does

In my previous book post, I wrote about how you could go about defining the role of a quality coach. This post is the explainer to that model.

Download the Quality Coach Descriptor

You can download a full version of the pdf below with complementary examples