“In April, the CBA announced it would replace the traditional measurement of IT performance – the service level agreement – with customer feedback reports which impact employee remuneration directly.” so the IT news reports.
As a result, CIO Michael Harte accepted a reduced paypacket following a June outage.
The full article can be read here Commbank CIO takes pay cut over Netbank outage
My first initial thought was “great, maybe more testers will be hired to make sure crappy software isn’t released” followed swiftly by “I wonder if any software testers had their wage packages affected because they didn’t find the June bug?”
I’d be interested to see what the Commbank test team makes of this!