The Irish post - QTT now published

Less Friction, more Freeway This month's newsletter looks at the topic of frictionless services. I hope you enjoy it. It's more than a Field of Dreams It's not enough to simply create a frictionless service. I wish it were like Kevin Costner in "

We're going with a Ted Lasso vibe this month. This month's premium article is amplifying success. Neil Younger has provided us with an excellent workshop and explainer to kick-start amplifying those positive vibes in your company. His article includes a short video explaining the workshop, plus

This month we have a guest post by Gerard McCann. Gerard talks about those moments when a learning opportunity opens itself up. Of course, as a quality coach, you want to recognise those moments and use them as opportunities to share information, provide training, or suggest a facilitated workshop. I