Product Excellence - Continuous Quality from Discovery to Support

Overview

Introducing Product Excellence, a new framework that creates a single view of quality across discovery and delivery.  

Delivering small batches of customer value in isolation comes with a cost. As a strategy for risk reduction, it wins hands down. It can come up short as a strategy for delivering a quality product. This is because deconstruction often means we lose sight of the big picture, which hampers our ability to evaluate and comprehend overall product quality. 

Silos are great for focus but awful for quality. Threats to quality often grow in the space between silos. Here, miscommunication and ‘zero touch’ communication thrive, resulting in missed requirements, hidden dependencies and poor estimation.  To combat this, we must discover ways to bridge the gaps and begin a conversation on quality grounded in shared understanding, critical thinking and risk-based analysis.  In this way, we avoid Chinese Whispers where quality for our customers becomes a miserable facsimile of our original intent.