Quality Coach Newsletter 19

Quality is everyone's accountability

What does "Quality is everyone's responsibility" actually mean? What do you mean by Quality? What do you mean by responsibility? And if everyone is responsible for quality, does that mean one outcome is poor quality?

Software engineering is complex and challenging enough without introducing additional ambiguity into a system. Being clear about who owns what helps with that. This is especially important if introducing new concepts and roles (such as a quality coach). This month's premium article looks at the role of accountability in quality and how people can clarify these roles. It includes a Miro board to help you and your team or your leadership work through at an organisation level who owns what. This can be helpful, particularly if you have a platform team that owns the testing frameworks, with product teams owning test creation.

Quality: We need to talk about accountability

We all have accountabilities in quality. But what they are will vary according to role and seniority.

Anne-Marie CharrettAnne-Marie Charrett