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Browse the library if you want breadth, examples, and a feel for how the thinking shows up in practice.
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The home of the work
Quality coach, engineering leader and advisor
This is where the work lives: essays, field notes, the Handbook, and question tools shaped by quality coaching, leadership, organisational change, and improving systems.
This site is the home for my writing, ideas, and practical work on quality coaching, leadership, organisational change, and the craft of improving systems. Start with the book, explore the writing, join the newsletter, or go deeper into the work.
Author of The Quality Coach's Handbook. Writing and working at the intersection of quality, leadership, systems change, and the realities of engineering organisations.
Ways into the work
A few clear ways in, depending on whether you want orientation, structure, a quick answer, or a way to stay close over time.
Get the clearest version
Read The Quality Coach's Handbook for the clearest, most structured, and most portable version of the work.
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Join the listStart with these pieces
A few good places to begin, if you want a feel for how the work thinks, sounds, and shows up in practice.
There are no bad testers only bad systems
Avoid labelling people as good or bad testers, focus on how to improve the system
What is a Quality Coach?
Defining the term quality coach and explaining this role in software engineering in contemporary organisations
Team Topology & Quality Engineering
As director of quality engineering, part of my role is structuring how and where quality sits within a company that's scaling in
What the work keeps returning to
The same concerns keep surfacing: better judgment, stronger systems thinking, and quality that can hold in real organisations.
Quality coaching in practice
Helping teams build quality into the work, not bolt it on at the end.
Explore the bookLeadership and judgment
Thinking about systems, trade-offs, critical thinking, and decision-making.
Explore leadershipChange inside organisations
Creating momentum for better ways of working in complex environments.
Explore change managementPower, inclusion, and culture
Exploring how belonging, visibility, and power shape engineering culture.
Explore women in tech